I’ve written a great deal about being a planner and hiring vendors; this is something I’ve done countless times. However, I am also a designer, and I have also had the experience of being hired by a planner to design a job. The vast majority of both planners and vendors I have worked with have been fantastic. But, unfortunately, sometimes a nasty one creeps in, too. It happens. Recently, a florist wrote to me about being hired by a planner who doesn’t have a clue what she’s doing. This florist calls the client a dream but says she doesn’t realize that the planner she has hired is awful. The florist wanted to know if she should say anything to her client about the planner.
I completely understand where this florist is coming from. Believe me, I’ve been there! But remember the English proverb: don’t bite the hand that feeds you. If I were this florist I wouldn’t do or say anything. This is especially true if the client is happy. If the client likes the planner she has hired, then it doesn’t matter what anyone else thinks.
It’s great to get work from planners. What’s not so great is that sometimes planners aren’t very knowledgeable or experienced. I think this is a wonderful opportunity for this florist. She should try to develop a professional friendship with this planner. There are gentle ways to teach a young planner or other vendor how to do things better. If I were this florist, I would want to be the good guy and help the planner learn. That way I benefit, the planner benefits and the client benefits by getting the best service.