I run a very successful business in my country and I believe that my success is based on my original designs and doing my very best for my brides. However, I have been working with a very spoiled bride who is also extremely manipulative! She simply cannot be made happy and has threatened to bad mouth me all over our small town–even though I have offered to return her money! I do not know what to do. I am so hurt that I am seriously considering getting out of the bridal business all together. What do you suggest I do?
At a Loss
I feel your pain as I have also been there. I once had a client who told me that she had worked with “many” designers before me and out of all of them, I was the worst. I, too, was so hurt; it took me months to get over. I am sure that if you speak to other florists and designers you will find that they have all had a client that could not be pleased. I think one of the most difficult things for me to do is to look at my own “stuff”. I think you should ask yourself to identify three things you did with this bride that did not work and could have been done better. You will be amazed by how much you will learn with a bit of self-reflection.
Please also remember that wedding planning can be a very stressful time for some brides. It is for this reason that we must be incredibly gently. That said, there is no reason for them to behave badly and threaten your business. If I were you, I would not worry about her “bad mouthing” you, especially if you have a good reputation. I find that most brides who are rude with designers are rude with others and I doubt anyone would take her seriously.
In closing, please do not allow anyone to discourage you from doing what you love. No one should ever have that power, most specifically someone who simply cannot control herself. I think you are right; if you cannot make this bride happy, return her money and run!
Readers, have you ever fired a bride? Do you think he should keep her, even with the threats?