Dear Preston: I Feel You Mislead Me


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Dear Preston:

I have been following you and reading your blogs for a very long time. I am so glad that I finally found the courage to write to you. You did my daughter’s wedding a few years back and I can honestly say that there was only one thing that I found hugely disappointing. I specifically told you that I did not mind using the quantity of flowers you suggested but that I thought it was a big waste. I remember you telling me that you could deliver most of the ballroom flowers to my home the next day for me to enjoy. I was so happy to receive them but they died the very next day and I have felt mislead ever since.

Disappointed Client.


Dear DC:

Thank you so much for reading my blogs, and even more so, for writing to me and expressing your concerns. No one wants to print a letter from an unhappy client, but I want to let you know how important it is to me. My only regret is that you did not voice your complaint earlier. I promise you, I would have done something.

I would never intentionally mislead a client and I am so sorry you felt that way. My biggest mistake in this situation was that I was clearly thinking as a florist. You see, we purchase the thousands of flowers we use in weddings a week to ten days prior to the event. It is our job to nurture these flowers very carefully and our ultimate goal is to have them open to perfection on the actual day of the wedding. Meanwhile, once flowers have matured and opened perfectly, they tend to die a day or two after. This was a fact I should have shared with you and I didn’t. I am so sorry for not doing so. As a florist, I was thinking this was a simple fact that everyone knew, but I was wrong. Again, my apologies. Please allow me to make this up to you. The next time you are entertaining in your home, I promise to do all of your flowers free of charge. I want to close by wishing you the very best and I hope to see you soon.