Common Mistakes: Not Taking Proper Care of Your Staff


My wonderful staff decided to throw me a surprise party for my 61st birthday. Here are some pictures from that day.

Because my business has my name, I often encounter folks who think I am doing the events all by myself. No, I am not. In fact, I rely on an amazing and talented group of people to bring these huge events to life.

My job is strictly to design these events, present and sell them to my clients. (I still love doing this after many years.) Besides being the boss, I see myself as being (at times) a friend, counselor, or whatever they need me to be. I attribute most of my success to this very dedicated group of folks with whom I work.

My Creative Director and CFO.

A few members of my amazing floral design team.

So, what I do not understand is why some people resist taking proper care of their employees. For me, it is very simple. My clients are technically my bosses. I expect respect and proper compensation from them, which is the same thing I then give my employees.

If you have a company or staff, here are a few suggestions (some are must-do’s–I’ll let you decide which ones) to keep your employees happy:

  • Pay them properly. I sincerely believe that salaries should be higher than just bare minimum. We should all remember that we get as much as we give.
  • No micro-managing. If you have the right folks for the job, you need to give them a lot of room to be creative. Of course, this will be a huge benefit for you too. (Less time on your part, and higher quality results from your employees.)
  • Don’t forget that you generally spend more waking time with your company than with your family. Treat them accordingly and you’ll be surprised at the results.
  • Trust them. Your employees should always be trusted to represent you with the same care and concern you give your clients.

The hardest thing I find is losing one of my valued folks, except, of course, when they are moving on to start their own journey like the fantastic Sean Low. Next week we’ll discuss what to look for in a great assistant.