When Vendors Behave Badly

Preston Bailey Business Industry Advice

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Oh, boy. Well, once again, I need your advice, Dear Readers.

On Saturday I got home from a very big international job. I was exhausted, but I was also feeling that great “high” you get from working on an incredible event. I was especially pleased because my client was really happy with the way everything turned out. But my great mood didn’t last long…

Whenever I do big jobs abroad, I try to use as many local vendors as I can. But I often also bring in a few highly-specialized vendors from New York, who I know well and trust. Shortly after I got home this weekend, I received an email from one of the local vendors I had hired for this job. The vendor was very angry and claimed that one of the men who works for the New York company I brought in, had acted inappropriately toward one of the women who works for him.

Naturally, I was outraged and immediately contacted the New York company in question. The owner apologized profusely and said he would look into the situation as soon as possible. This company happens to be one of the best at what they do, and, until now, I’ve never had a problem with them. We’ve always had a wonderful working relationship.  And I have to keep reminding myself that in this unfortunate situation, the accusations are hearsay. I have no idea what really happened or did not happen. And even if the allegations are true, if the owner fires the worker in question, should one bad apple spoil the bunch? I just don’t know.

Dear Readers, should I stop using this company for events? What would you do? Please share your advice. I need it.

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