Dear Preston: What do you do, when nothing is good enough for a bride.
August 23, 2016
I am having a diﬃcult time with a client who is getting married in a couple of months that told me exactly what kind of ﬂowers and arrangements she wanted at her wedding. I created the same design samples that I showed her. Still, she blamed me for my lack of creativity. I feel so helpless, I have already shown her three diﬀerent designs to choose from based on what she liked, but she hates them all to the point of calling me names. It makes me feel morose and frustrated, what should I do?
Dear Frustrated Florist:
There is no question that we are in the service business to serve, but sometimes we just need to say, “I am sorry, I do not think we are a good ﬁt for each other.”
In the thirty-six years of being in business, I believe that I have done that only two times. I remember how upset it made me many years ago. I felt as if I was not good enough; I remember coming down very hard on myself, for my inability to please the clients. Years later, when I am a lot older and a bit wiser to realize that it was not in my power to meet them even half way. We both were far apart in creating a shared vision. I think, at some point you have to let go instead of playing the blame game.
I am conﬁdent after hearing your side of the story that it would be best to let this client go. If this bride told you exactly what she wanted, and she is not happy with the samples that you created, to the point of calling you names, it is time to cut your losses and move on.
I understand, there are two sides to every story, but what would be your advice to the above ﬂorist?