Dear Preston: Internal Affairs
August 7, 2012
I am fortunate to have some of the most talented, engaging, artistic and dramatic (in a good way) men and women on my staff. Their concerns are of the utmost importance to me and I thought to include their concerns in my “Dear Preston” column.
One of the things I love most is the work we do on an international level. Having the opportunity to travel to new and exciting places, to experience different cultures and to share our work with clients from different backgrounds is a blessing. In order to offer clients a full and complete staff, we often hire freelancers to travel along with us. On one of your recent trips, you hired someone that I know you thought was good at their job but their interpersonal demeanor was unprofessional. They were constantly in the client’s face and I noticed the client was uncomfortable with the overly-friendly, familiar approach. Do you suggest forbidding freelancers to speak directly with clients and insist they only speak when spoken to?
First, thank you so much for looking out for our clients. I appreciate having a staff that is client-focused and who is willing to approach difficult topics like this one. I find myself not all that sure as to how to respond to these concerns and have decided to allow my readers to share their thoughts.
My clients are very important to me as are all of the great staff members and freelancers who help me bring these dream jobs to life. I am fearful of offending either. These freelancers are not children, after all.
What advice would you give my loyal employee?
(Photo Courtesy Fliickr)