DEAR PRESTON: A CLIENT RESPONDS TO A READER’S RUDE LETTER
June 1, 2011
This morning I shared my response to Poor and Confident’s letter, which I published in last week’s Dear Preston column. This afternoon, I’d like to share with you an email I got from one of my clients after she read the letter.
I am appalled at the accusation that Poor and Confident made in his letter. But, frankly, I am even more shocked that you gave his letter merit by publishing it. When I hired you to do my daughter’s wedding, I did so because you came highly recommended, and I was not disappointed. You were professional and meticulous, and the wedding gave my daughter and our family a beautiful night of memories. But I don’t think that Poor and Confident deserves the respect you have given him.
Well, there you have it. I intend to answer my client directly and in private. However, once I have spoken to her, I will address her letter here with you. I’m worried that she thinks I printed that letter because a part of me agrees with its’ sentiment. Nothing could be further from the truth. What is true, though, is that I will not shy away from any subject no matter how delicate or uncomfortable it may be.
Does anyone have any suggestions for what I should say to my client when I speak to her? I want YOUR advice!