Comfortable Communication With Colleagues and Clients
January 15, 2015
We work in a business that requires not only knowing what to say, but how to say it. In this industry, communication is a key component in making and sustaining connections which means that not knowing how to present yourself and address tricky topics tactfully can have a significant impact on the bottom line, not only now, but in the future. Read below for 4 things to consider.
Body language has always been my thing, and if we pay attention, it can be our secret weapon. Not only does body language give us a sneak peak into the psyche of those with whom we are communicating, but it also becomes our best ally when it comes to getting what we want. Whatever you do never slouch and always look people in the eye when you’re speaking to them.
Tone is an extremely important tool. In order to get your point across clearly it’s imperative that you understand your audience. More importantly, you must learn to control your delivery. There is a time to speak and a time to listen. More often than not, a person’s body language will indicate when they are ready to receive and when they ready to give. Whatever you do, raising your voice should never be an option.
Being Kind, Even When Critical:
It takes a while to learn the power of attitude, of being in control of how you view a situation when you are in the moment. What’s even more amazing is that where you are in life and how you view yourself as a person has everything to do with how you provide criticism. Always put kindness first even when you know the person is dead wrong.
Giving The Benefit Of The Doubt/Not Personalizing
One of the best things that you can do for others is giving them the benefit of the doubt when you are in an uncomfortable situation. Be the bigger person and wait until you have all the pieces of the puzzle together before providing the feedback. Avoid taking things personal unless they really are (they’re usually not). Ninety-five percent of the time it has nothing to do with you and everything to do with the outcome that someone is expecting.
With a Happy Heart,
Kathy Romero is the Vice President and Global Wedding & Event Planner for Preston Bailey Designs. She shares her thoughts and advice on Preston’s Blog every Thursday.